The date is July 24th, 2026. A Friday. Sarah (yes, her again), VP of Operations at a mid-size fintech in Frankfurt, adjusts her presentation remote and takes a slow breath before the final slide. The numbers are good. Better than projected, actually. The AI customer service platform went live in March. By May, forty agents had been replaced. Projected annual savings: 3.2 million euros. Customer complaints are up slightly, but the Q4 report does not include customer satisfacti

By Angelika, advisor & trainer Data & AI Literacy Frankwatching (https://www.frankwatching.com): take a critical look at the customer journey and your customer contact strategy and determine where chatbots and voice assistants have added value, and where they don't. The advance of AI in business services is unstoppable. Increasingly, when we have questions or problems, we are greeted by a friendly but clearly digital voice or a chatbot that promises to help us quickly. But

In 1638, one of the most important physics books ever written could not be printed in the country where its author lived. Galileo was under house arrest in Italy, his ideas condemned by the Church. So the manuscript was smuggled north and printed by the Elzevirs in the Dutch Republic. That is how "Two New Sciences" survived. In this third episode of The Voyager's Log, Igor Alcantara is standing in front of the Rijksmuseum in Amsterdam to talk about why so many dangerous ideas