By Angelika, advisor & trainer Data & AI Literacy Frankwatching (https://www.frankwatching.com): take a critical look at the customer journey and your customer contact strategy and determine where chatbots and voice assistants have added value, and where they don't. The advance of AI in business services is unstoppable. Increasingly, when we have questions or problems, we are greeted by a friendly but clearly digital voice or a chatbot that promises to help us quickly. But

In 1638, one of the most important physics books ever written could not be printed in the country where its author lived. Galileo was under house arrest in Italy, his ideas condemned by the Church. So the manuscript was smuggled north and printed by the Elzevirs in the Dutch Republic. That is how "Two New Sciences" survived. In this third episode of The Voyager's Log, Igor Alcantara is standing in front of the Rijksmuseum in Amsterdam to talk about why so many dangerous ideas

Sarah gets to the office at 8:47 on a Monday morning and opens her laptop to a beautiful report. It was generated overnight by the AI platform her company spent four months selecting and three months implementing. Fourteen pages. Clean charts. Confidence intervals. A ranked list of 23 customer accounts flagged as "high churn probability" in the next 90 days, each one color-coded by revenue impact. She emails the customer success team before her coffee finishes brewing. "These